Refund & Return Policy – Urben Mart
At Urben Mart, we want you to shop with confidence. If you are not satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Refund
You may request a refund if:
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You received a damaged or defective item.
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The item is not as described on our website.
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Refund requests must be made within 7 days from the date of receiving your order.
2. Conditions for Refund
To qualify for a refund:
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The item must be unused, in its original condition, and in its original packaging.
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Proof of purchase (order number, receipt, or invoice) is required.
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Items purchased at discounted prices are not eligible for refund or return.
3. Return & Delivery Charges
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A return delivery fee of ₨300 will be deducted from your refund amount.
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All return shipping costs are the responsibility of the customer.
4. How to Request a Refund
To request a refund:
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Contact our customer support at onlineurbenmart@gmail.com with your order details and reason for return.
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After your request is submitted, our customer care agent will call you within 24 hours for confirmation.
5. Refund Process
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Once we receive the returned item at our warehouse and verify it is not damaged or broken, we will approve your refund.
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Refunds will be issued to your original payment method.
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Please allow 5–7 business days (depending on your bank/payment provider) for the refund to reflect in your account.
📌 Note: If the item does not meet the conditions stated above, we reserve the right to decline the refund.