1. How do I place an order?
Simply browse Urben Mart, add your favorite items to the cart, and proceed to checkout. Enter your shipping and payment details to confirm your order.
2. What payment methods do you accept?
We accept Visa, MasterCard, JazzCash, Easypaisa, and online bank transfers for your convenience.
3. Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us immediately, and we’ll do our best to assist you.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. Use it to track your package anytime.
5. How long does it take to process a return?
Returns are processed within 5–7 business days after we receive the returned item.
6. How can I contact customer support?
You can reach us at:
📧 Email:onlineurbenmart@gmail.com
7. My order arrived damaged or incorrect. What should I do?
Please contact us right away with photos of the damaged or incorrect product. We’ll arrange a refund or replacement.
8. How do I update my account information?
Log in to your Urben Mart account and update your personal or shipping details anytime.
9. Is my personal information secure?
Yes! Urben Mart uses SSL encryption to keep your data private and secure.